Shipping policy

Shipping Policy – WARD | ورد

At WARD, we want your shopping experience to be smooth, enjoyable, and worry-free. Every order is carefully prepared and delivered to your doorstep.

1. Delivery Time

We deliver across Egypt with the following estimated delivery times:

Cairo: 3–5 business days.
Other Egyptian governorates: 5–7 business days.

Please note that delivery times are estimates and may vary depending on your location, courier delays, public holidays, or other unforeseen circumstances.

2. Order Processing

Orders are processed and prepared before being handed over to our shipping partner. Processing time may affect the total time it takes for your order to arrive.

3. Shipping Fees

Shipping fees will be displayed at checkout or communicated to you before your order is confirmed, where applicable.

4. Checking Your Order Upon Delivery

At WARD, we want you to feel confident with your purchase. You can check your order in the presence of the courier upon delivery, before the courier leaves, subject to the courier's inspection policy.

Please check your items carefully while the courier is still present. If you notice any issues with your order, inform the courier and contact us immediately so we can assist you.

Please note that opening or inspecting the package is subject to the shipping company's policies.

5. Tracking Your Order

If tracking information is available, it will be shared with you so you can follow your shipment.

6. Delivery Issues

If your order is delayed or you experience any delivery issues, please contact us through our official Instagram account, and we will do our best to assist you.

7. Incorrect Shipping Information

Please ensure that your name, phone number, address, and other delivery details are accurate when placing your order. Incorrect or incomplete information may result in delivery delays.